I was originally supposed to fly out of MSP on flight 2051 on 6/17/2010. Unfortunately, you downgraded that flight and left 27 people stranded, including my three year old son. I surrendered my ticket and flew out instead to LAX. The person who originally handled the flight change screwed it up entirely. I only learned this when I went to double-check to see if my bag had been transferred. It was then I learned that the first individual had not bothered to actually put me onto the new flight, which of course, meant my bag was on it’s merry way to Las Vegas. Caesar and Charles managed to get this problem fixed and were complete gentlemen throughout. They remain the only good experience I have had with Delta’s customer service.
I flew into LAX, which would not normally have been a problem, except because Delta, the ground crew, and the Flight Tower couldn’t get their acts together, we sat on the tarmac prior to takeoff for 45 minutes. We then repeated that at our destination, ‘waiting’ for a gate to clear that all of us on the left side of the plane were very aware had been clear when we landed and remained clear until we docked. With a 3 hour flight being an hour and a half late, I had to arrange new transportation which cost me an additional $40. Fortunately, I had managed to get my luggage picked up in Las Vegas and brought to me, preventing it from being lost as other people’s luggage apparently was in dealing with that same flight fiasco.
Which takes us to yesterday. Because the paperwork was not in order (according to the announcement the Captain made) we took off late, getting in at 11:20PM instead of at 10PM. This meant that once again, I had no ride home, as my ride had to leave for work at 11PM. I asked the ticket desk to arrange a ride home for me and was told that it wasn’t possible for ‘liability’ reasons, which you as well as I know is BS. The supervisor was flat out dismissive to me and when I stated I would just sleep in the airport until a ride became available, threatened to call the police to have me removed from the building. I had my three year old son with me.
It cost me $121 to get a cab home at that point. I do not want vouchers from you, it’s already been made very clear to me that Delta has no intention of honoring anything it has stated about it’s travel vouchers. For instance, I was told that I could use them to pay baggage fees. I want a check or money order sent to pay the additional $161 Delta cost me in transportation due to it’s inability to get it’s act together. I stayed in MSP an additional 5 hours waiting for the flight to LAX and did not see a single Delta flight take off on time. I also saw additional people bumped from flights because Delta can’t get it’s act together.
Friendly skies my rear end. Guess it’s merrily back to Southwest I go. At least they acknowledge their customer service is minimal and adjust their prices accordingly.
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